Last updated: 14 November 2026
ZeroTrx never requests your seed phrase, private key, password, or wallet connection. If anyone claiming to be ZeroTrx asks for those, do not share them.
1. Information we may process
- Support messages — if you email or message us, we receive the content you send (such as your email address and message text)
- Public blockchain data — TRON payments to the provider address are public on-chain (amount, timestamp, sending address, transaction ID)
- Basic site/technical data — standard server or hosting logs (for example IP address, browser type, pages requested) may be processed by our hosting or CDN providers to operate and protect the site
2. Information we do not collect by design
- Seed phrases or private keys
- Wallet connection sessions (no connect-wallet flow on this site)
- Government ID, bank passwords, or 2FA codes
3. How we use information
- Detect and confirm TRX payments for sponsorship
- Provide customer support
- Operate, secure, and improve the website and service
- Comply with applicable legal obligations when required
4. Sharing
We do not sell your personal information. We may use trusted infrastructure providers (hosting, email, analytics if enabled) that process data only to run the service. Public blockchain records are visible to anyone by nature of TRON.
5. Retention
Support correspondence is kept as long as needed to resolve your request and for reasonable business records. On-chain payment history remains on the public blockchain indefinitely.
6. Your choices
You can contact us to ask about support data we hold related to your messages. Blockchain transactions cannot be deleted from the public ledger.
7. Contact
Privacy questions: [email protected] · Support
Also read: Terms · Risk Disclosure